Shipping policy
Velour Vista Shipping Policy: 6-12 Business Days
At Velour Vista, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy to understand our processes and what you can expect when shopping with us.
Shipping Timeframe
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Standard Shipping: Orders typically take 7-15 business days to arrive.
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Business Days: Business days are Monday through Friday, excluding holidays.
Order Processing
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Processing Time: Once your order is placed, please allow 1-3 business days for processing before shipment. This includes order verification, tailoring, quality check, and packaging.
Shipping Rates
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Flat Rate Shipping: We offer a flat rate shipping fee for all orders, regardless of the number of items or total weight.
Tracking Your Order
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Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this to track the status of your shipment on the carrier’s website.
Shipping Destinations
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Global Shipping: We currently offer global shipping.
Delivery Issues
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Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team at metebahsi22@outlook.com within 5 business days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
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Incorrect Address: Please ensure your shipping address is correct when placing an order. Velour Vista is not responsible for orders shipped to incorrect addresses provided by the customer.
Returns and Exchanges
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For information on returns and exchanges, please refer to our Refund Policy.
If you have any questions or concerns regarding your shipment, please contact us at metebahsi22@outlook.com.
We appreciate your business and are committed to ensuring a smooth and satisfying shopping experience. Thank you for choosing Velour Vista.