Refund policy
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at metebahsi22@outlook.com. Please note that returns must be sent to the following address:
Brielselaan 18C 3081LB
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at metebahsi22@outlook.com.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it for you.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your specific item, please contact us.
Sale items or gift cards cannot be returned.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.
Legal 14-Day Cooling-Off Period in the EU
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
As noted above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you and let you know if the return was approved. If approved, you will automatically be refunded via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at metebahsi22@outlook.com.